Course Objective & Scope
When key people change roles or leave and operations stumble, critical know-how was trapped in individual heads; yet dumping files into unsearchable folders does not solve the problem either. Combining Peter Senge's and Amy Edmondson's learning organisation principles with Nonaka's SECI model (tacit-to-explicit knowledge conversion), this programme covers Communities of Practice, living playbooks, post-mortems and capturing knowledge in the flow of work.
Participants map knowledge bottlenecks in their unit, design clear ownership rules that keep documentation current, and establish a practical team learning and knowledge-sharing cadence.
Who Should Attend?
- Department managers looking to eliminate knowledge silos and strengthen institutional memory
- Corporate academy, L&D, knowledge management and HR leads
- Team leads building playbooks and wikis across engineering, product, operations and customer service
- Transformation, agile coaching and operational excellence teams
Key Takeaways
- Map critical knowledge risks (bus factor) and pockets of undocumented tacit expertise
- Use the SECI model to turn expert know-how into reusable playbooks, checklists and templates
- Embed knowledge capture into the daily workflow rather than treating it as an afterthought
- Structure internal wikis and knowledge bases with clear ownership, taxonomy and review cycles
- Establish team rituals and recognition habits that reward sharing and continuous learning
Curriculum
Building Blocks of a Learning Organisation and Knowledge Bottlenecks
- Edmondson and Garvin's framework: supportive environment, concrete learning processes and leader behaviour
- Why knowledge hoarding happens and how to run a bus-factor audit
From Tacit to Explicit: The SECI Model and Playbook Design
- Socialisation, externalisation, combination and internalisation loops
- Extracting expert judgement through structured interviews, decision trees and worked examples
Living Knowledge Bases and Documentation in the Flow of Work
- Information architecture, ownership and review rules that prevent documentation graveyards
- Linking project debriefs, customer cases and post-mortems directly to team playbooks
- Content hygiene that also prepares internal knowledge for enterprise search and RAG assistants
Communities of Practice (CoPs) and Learning Rituals
- Launching and sustaining cross-team Communities of Practice
- Weekly demos, Today-I-Learned (TIL) threads and experiment debrief rituals
Team Learning and Knowledge System Workshop
- Mapping the unit's critical knowledge inventory and vulnerability gaps
- Building a 90-day knowledge capture, playbook and learning-rhythm plan
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