Renkler tuhaf mı görünüyor? Samsung Internet tarayıcısı koyu modda site renklerini değiştiriyor olabilir. Kapatmak için Internet menüsünden Ayarlar → Kullanışlı Özellikler → Labs → Web site koyu temasını kullan seçeneğini etkinleştirebilirsiniz.
Voice customer agent
Answers frequently asked questions and keeps voice data inside your organization.
Answers calls in Turkish and English, from your organization's documents, the same source RuneDesk uses. When the source has no answer it does not make one up and hands the call to a live agent; it logs a summary and the outcome of every call.
RuneVoice
Example call
CallerWhere can I download my invoice?
CallerI want to dispute a charge on my invoice.
Transferred to a live agent
Live agents spend their time giving the same answers again, while the calls that really need them wait in the queue.
Live agents answer the same questions all day long.
Calls that need a live agent, such as disputes and complaints, end up behind routine questions.
When a procedure is updated, the change reaches the answers given on the phone late and unevenly.
Every call carries the caller's voice and personal details; a compliance assessment asks where this data is processed.
One conversation for the caller; a sourced answer and a logged outcome for your organization.
Your organization carries out the compliance assessment. In it you can show clearly where RuneVoice processes voice.
RuneVoice and RuneDesk use the same document source: when your live agent asks RuneDesk on screen and a caller asks RuneVoice on the phone, the answer comes from the same documents. When a document is updated, both answer with the current information. If RuneGate is in place, AI requests go through RuneGate. RuneVoice is installed on your own infrastructure or on RuneBox; either way it runs on your organization's network.
Frequently asked questions are answered without joining the queue for a live agent.
Live agents have time left for the calls that really need them.
When a document is updated, RuneVoice answers with the current information too.
A summary and the outcome of every call are logged.
For customer service teams whose call load is growing and who do not want voice data to leave the organization.
Leave frequent questions to RuneVoice; reserve live agent capacity for the calls that get transferred.
Take over the calls the source cannot answer; find a summary and the outcome of every conversation in the record.
Show where voice is processed; find notice, consent and deletion flows ready.
Use one document source on two channels; install RuneVoice on your own infrastructure or on RuneBox.
The assistant you can ask about your documents, with every answer sourced.
See the product →
GPU infrastructure that runs AI inside your organization, with no data leaving.
See the product →
A single endpoint for your models: routes each request to the right model and keeps the budget per team.
See the product →
A voice customer agent for frequently asked questions: it answers from the same document source as RuneDesk and processes voice inside your organization.
This pageA voice customer agent is software that takes incoming phone calls and answers the caller's questions by talking with them. RuneVoice answers from the same document source as RuneDesk; when a question has no answer in the source, it does not make one up and hands the call to a live agent.
It speaks Turkish and English. When the caller cuts in, it listens and keeps the conversation natural.
From your organization's documents. RuneVoice and RuneDesk use the same document source; the answer on the phone matches the information in RuneDesk.
It does not make up an answer; it hands the call to a live agent. A summary and the outcome of the conversation are logged.
When a document is updated, RuneVoice answers with the current information too; you do not need to update what is said on the phone separately.
Inside your organization. RuneVoice is installed on your own infrastructure or on RuneBox; either way, voice is processed in-house. The caller is informed at the start of the call, and consent and deletion flows are ready. RuneVoice is designed for KVKK and GDPR processes; your organization carries out the compliance assessment.
Tell us about your customer line, the most frequent questions and your preferred setup; we will get back to you within one business day.
