Our Consultants' Former Clients

The right information is lost inside the documents

Your organization's knowledge sits in documents, but it cannot be reached quickly and reliably when it is needed.

  • Dozens of pages get searched

    Reaching the right information means searching through hundreds of pages of procedures and reports.

  • The same questions, again and again

    Support and operations teams answer the same questions every day; experts' time goes to routine.

  • General models do not know your company

    General-purpose chatbots do not know your organization's information; they can produce answers that sound right but are made up.

  • Updates create inconsistency

    As documents change, old versions stay in circulation; nobody knows who is looking at which version.

Four steps from document to cited answer

RuneDesk does not train a model; it specializes in your documents. It finds the answer inside your documents and presents it with its source; when a document changes, so does the answer.

  1. UploadUpload your procedures, regulations, reports and manuals from one panel; PDF, Word, PowerPoint and scanned documents included.
  2. PreparedRuneDesk reads your documents page by page and makes them searchable; every piece of information knows which document and page it came from.
  3. AskEmployees ask in their own words; RuneDesk finds the relevant sections inside your documents.
  4. Cited answerThe answer arrives with the document name and page; one click opens the original page and the answer is verified in seconds.

Turn your documents into an assistant you can talk to

  • Answers with sources

    Source cards under every answer: document name and page. Click a card to open the original page; the answer is verified in seconds.

  • Says when the sources do not know

    The assistant answers only from your organization's documents and connected systems; if the information is not there, it says so clearly instead of guessing.

  • Specializes in your documents

    No model is trained; the assistant works directly with your documents. When you update a document, the answers update instantly.

  • Cloud or on-premise model

    Works with Google Gemini, OpenAI or local models on your organization's own server; the choice is made in the admin panel, with no code changes.

  • Reads documents in any format

    PDF, Word, PowerPoint and text files; scanned documents and pages saved as images included. Every piece of information keeps its page number.

  • Easy document management

    Drag-and-drop upload, progress tracking, one-click delete and re-upload; your documents are managed from one panel.

  • User login and authorization

    Users sign in to use it; who can access which documents is defined according to your organization's needs.

  • Remembers the conversation

    It remembers the earlier questions in the same conversation; you can ask follow-up questions and go deeper step by step.

  • Integrates with your systems

    Reads from sources such as SharePoint, Confluence and Google Drive; answers in Microsoft Teams, Slack and the web interface. All integrations →

Works with the apps your team already uses

RuneDesk reads knowledge where your documents live and answers where your people ask. Which systems to connect is agreed together in the discovery call; the connections are then set up with the permissions your IT team grants.

Where knowledge comes fromDocument stores, business apps and databases

  • SharePoint
  • OneDrive
  • Google Drive
  • Dropbox
  • Confluence
  • Notion
  • Jira
  • Trello
  • SAP
  • Microsoft SQL Server
  • Oracle
  • PostgreSQL

Where people askChat, email and business apps

  • Microsoft Teams
  • Slack
  • Outlook
  • Gmail
  • Zendesk
  • Salesforce
  • Web interface
  • Intranet and portal
  • API
  • Systems that are not listed, or were built in-house, connect through the API.
  • Sign-in can be integrated with your existing identity infrastructure; your organization decides who can access which documents.
  • Where data cannot leave the organization, it runs on RuneBox, inside your network.

The right answer, in seconds.

  • Asking instead of searching

    Employees and support teams get an instant, cited answer instead of searching through documents.

  • Every answer can be checked

    The page the answer came from is one click away; the risk of made-up answers falls because every answer can be checked against its source page.

  • Cloud or on-premise

    Not tied to a model provider; for organizations whose data cannot leave, it runs locally on RuneBox.

  • Working in the field

    The same product is in use at organizations in banking, automotive and aviation.

Teams that need answers fast

For every unit that works with procedures, regulations, technical documents and reports.

  • Support and call center

    Finding the answer to a customer question in the procedure and passing it on with its source; shortening new agents' learning time.

  • HR and operations

    Answering regulation, leave and process questions from one place; making sure employees reach the right version.

  • Compliance, legal and quality

    Finding the relevant clause, with its page, in long regulatory and quality documents; speeding up audit preparation.

  • Technical teams

    Reaching the information in manuals, maintenance instructions and technical specifications instantly, from the field.

Frequently Asked Questions

What is an enterprise document assistant?

An enterprise document assistant is software that lets people reach the information in a company's own documents by asking questions. Employees ask in their own words, and the assistant draws the answer from the relevant documents. RuneDesk gives every answer with the document name and page, is built to say so when the documents do not cover a question, and needs no model training.

Are our documents used to train a model?

No. RuneDesk does not train a model; it reads your documents, finds the sections relevant to your question and builds the answer on them. Your documents never become part of any model.

What happens when the answer is not in the documents?

The assistant answers only from your organization's documents and connected systems; if the information is not there, it says so instead of guessing. Thanks to the source cards under every answer, verification is always one click away.

Which file types does it support?

PDF, Word, PowerPoint, plain text and Markdown files. Scanned documents and pages saved as images are read too.

Does it run in the cloud or on premises?

Both. It works with Google Gemini, OpenAI or local models on your organization's own server; the choice is made in the admin panel. For organizations whose data cannot leave, RuneDesk runs entirely on-premise on RuneBox.

What do we do when documents are updated?

Just upload the new version; the assistant starts answering from the current content immediately. There is no retraining and no waiting.

Which language does it answer in?

It is multilingual: it answers in the language that fits the document and the question. It has been tested extensively with Turkish documents.

Is there user login and authorization?

Yes. Users sign in to use it; who can access which documents is defined according to your organization's needs and can be integrated with your existing identity infrastructure.

Does the assistant remember earlier conversations?

Yes. It remembers the earlier messages in the same conversation, so you can ask follow-up questions and go deeper step by step.

Can it connect to our existing systems?

Yes. RuneDesk reads from document sources such as SharePoint, OneDrive, Google Drive, Dropbox, Confluence, Notion, Jira and Trello, and from business systems and databases such as SAP, Microsoft SQL Server, Oracle and PostgreSQL; people ask their questions in Microsoft Teams, Slack, Outlook, Gmail, Zendesk, Salesforce, your intranet or the ready-made web interface. RuneDesk connects to systems that are not listed through its API, and the connections are set up in the discovery call around your systems. See the integrations.

How is pricing set?

We prepare a quote for your organization based on user count, document volume and the deployment type (cloud or on-premise). In the demo we can work with your own sample documents.

Request a demo with your own documents

Tell us your team, your document types and your preferred deployment; we will get back to you within one business day.

Request a demo