Model Online / On-Site
Duration
Modules 6 modules

Course Objective & Scope

Traditional RPA and rigid rule-based workflows break whenever they encounter unstructured inputs, edge cases or multi-step reasoning. This academy teaches teams how to redesign business processes as hybrid systems combining deterministic rules, LLM steps and tool-calling AI agents—covering process decomposition, orchestration with n8n, Power Automate, Copilot Studio and LangGraph, Model Context Protocol (MCP) connectors, RAG knowledge grounding, human-in-the-loop approval gates and runtime guardrails.

Across the academy modules, participants select an operational workflow from their organisation, architect the agentic state flow and exception handling, and deliver a tested prototype with a production readiness checklist.

Who Should Attend?

  • Business process automation, RPA, digital transformation and operational excellence teams
  • Enterprise solution architects, business analysts and low-code/pro-code builders
  • Operations, customer service, finance and supply chain leads sponsoring automation initiatives
  • Cross-functional product pods bridging IT and business units on agentic workflows

Key Takeaways

  • Decide which steps in a process belong to deterministic rules, single LLM calls or autonomous agent loops
  • Design single- and multi-agent architectures incorporating planning, memory, tool calling and MCP integrations
  • Build working agentic workflows in Copilot Studio, n8n or Power Automate connected to enterprise APIs and knowledge bases
  • Enforce least-privilege tool permissions, loop/budget caps and human-in-the-loop approval checkpoints
  • Evaluate and monitor agent workflows for task completion accuracy, latency, token cost and escalation rates

Curriculum

From RPA to Agentic Automation: Process Selection and Redesign
  • The spectrum from deterministic automation to AI workflows and autonomous agents
  • Redesigning processes around agent capabilities rather than paving cow paths
Agent Architecture: Reasoning, Memory and Tool Calling
  • ReAct, plan-and-execute and router/dispatcher patterns
  • Structured outputs (JSON schemas), function calling and Model Context Protocol (MCP) connectors
Building Workflows with Low-Code and Orchestration Platforms
  • Hands-on implementation using n8n, Power Automate and Microsoft Copilot Studio
  • Connecting agents to enterprise knowledge bases (RAG) and CRM/ERP/ITSM APIs
Multi-Agent Patterns and Human-in-the-Loop (HITL) Design
  • Supervisor, specialist worker and critic/verifier agent topologies
  • Designing human-in-the-loop approval gates and clean escalation hand-offs for high-impact actions
Security, Guardrails, Evaluation and Observability
  • Defending against indirect prompt injection, excessive agency and runaway token loops
  • Golden-dataset evaluation, execution tracing and cost/SLA monitoring
Capstone: Enterprise Agentic Workflow Prototype
  • Live demonstration and edge-case testing of a participant-built workflow prototype
  • Production readiness, governance and operational hand-off checklist

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