Model Online / On-Site
Duration
Modules 5 modules

Course Objective & Scope

If users watching a screen-acting or voice agent wonder 'What is it doing right now, and how do I stop it if it clicks the wrong button?', they abandon the tool; yet popping up a confirmation modal on every step causes confirmation blindness. This programme covers the design of confirmation, visibility and control mechanisms in Agent Experience (AX).

Participants design risk-aware confirmation cards, spoken verification protocols, live supervision views and takeover/handback flows, producing a human-confirmed agent prototype for a scenario adapted to their organisation.

Who Should Attend?

  • Product managers and UX/UI designers building AI and agent products
  • Frontend and full-stack agent developers
  • Digital channel safety and customer experience teams
  • Prerequisite: basic digital product design or application development background

Key Takeaways

  • Map agent actions into silent execution, toast notification or explicit confirmation tiers by impact and reversibility
  • Design action preview and diff cards that show users exactly what will change at a glance
  • Build live supervision, panic-stop and seamless human takeover/handback experiences for UI agents
  • Write explicit and implicit spoken confirmation and undo patterns for voice assistants
  • Define metrics to track confirmation fatigue and accidental approval rates

Curriculum

Control and Visibility Principles in Agent Experience (AX)
  • Showing users what the agent is currently planning and about to execute
  • Tiered permission models that prevent confirmation fatigue
Visual and Structured Confirmation Patterns
  • Pre-action summary cards, before/after diff views and inline editable parameters
  • Designing deliberate friction for high-stakes or irreversible actions
Live Supervision and Takeover in Computer Use
  • Picture-in-Picture virtual screen, cursor highlights and step timelines
  • Handing control to the user for CAPTCHAs, MFA or ambiguity and handing back cleanly
Spoken Confirmation and Undo in Voice Interfaces
  • Implicit confirmation ('Booking that for Monday at 10...') versus explicit consent
  • Grace-period cancellation windows and state rollback flows
UI Safety Boundaries and Prototype Workshop
  • Defending against deceptive UI elements, hidden text and clickjacking on external sites
  • Human-confirmed prototype and UI safety checklist

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