Model Online / On-Site
Duration
Modules 4 modules

About the Course

Mapping workflows once and leaving the diagrams on a shelf never delivers lasting operational efficiency. Business Process Management (BPM) is a holistic management discipline that aligns processes with corporate strategy, tracks them through measurable KPIs, assigns clear ownership, and drives continuous improvement.

This course shows participants how to establish an enterprise BPM governance framework, design process scorecards, and sustain operational excellence through PDCA and modern process technologies.

Target Audience and Prerequisites

  • Process managers, Process Owners, quality and operations leaders, and business analysts
  • Professionals establishing a BPM Center of Excellence (CoE) or implementing process performance monitoring
  • General familiarity with organizational workflows and business operations is sufficient

Key Takeaways

  • BPM Lifecycle and Architecture: Connect enterprise value chains and process architectures directly to strategic objectives
  • Process Performance Measurement: Define balanced KPIs and SLAs across time, cost, quality, and flexibility dimensions
  • Process Governance: Operationalize the Process Owner role and assess organizational capability with BPM Maturity Models
  • Continuous Improvement & Tech: Leverage Process Mining, BPMS platforms, and Kaizen cycles to keep processes agile

Curriculum

The BPM Discipline, Lifecycle, and Enterprise Process Architecture
  • Core principles of BPM (Business Process Management), lifecycle stages, and matrix vs. functional management
  • Designing enterprise process architecture across core value-chain, support, and management processes
  • Cascading strategic goals into process-level targets using the Balanced Scorecard approach
Process Performance Management: KPIs, SLAs, and Scorecards
  • The four dimensions of process performance: cycle time, cost, quality/defect rate, and flexibility
  • Designing leading and lagging process KPIs alongside internal and external SLAs
  • Building process performance dashboards, setting baselines, and conducting variance analysis
Process Governance, Process Ownership, and Maturity Models
  • Defining the Process Owner role, mandate, and collaboration model with functional department heads
  • Establishing a BPM Center of Excellence (CoE), documentation standards, and regulatory compliance controls
  • Evaluating organizational capability using BPM Maturity Models (BPMM) and building an improvement roadmap
Continuous Improvement, Process Mining, and Digital BPM Technologies
  • Embedding PDCA cycles, Kaizen, and Lean Six Sigma practices into ongoing operations
  • Leveraging BPMS workflow engines, Low-Code automation, and Process Mining for data-driven insights
  • Fostering a process-centric organizational culture and leading sustainable change management

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