Course Objective & Scope
Operations and supply chain teams contend with delays, inventory imbalances, supplier disruptions and fragmented standard operating procedures (SOPs). This course integrates generative AI into daily operations management, S&OP meeting preparation, root-cause analysis (5 Whys, Ishikawa), supplier correspondence and procedure documentation.
Participants work on shipment, inventory or process-disruption cases drawn from their own operations, producing a standard SOP generation template, a supplier risk assessment checklist and a weekly operations summary workflow.
Who Should Attend?
- Operations, production planning and supply chain managers
- Logistics, warehouse, inventory and demand-planning specialists
- Process excellence, Lean/Six Sigma and quality teams
- Operational reporting and coordination leads
Key Takeaways
- Turn process notes and field feedback into clear SOPs and work instructions
- Run 5-Whys and root-cause analysis on operational incident logs
- Interpret shipment, SLA and inventory tables to produce action-oriented reports
- Draft supplier communication and escalation notices for delay, quality and capacity risks
- Prepare scenario briefs and decision notes for S&OP meetings
Curriculum
AI Use Cases Across Operations and Supply Chain
- Complementary roles of predictive analytics and generative AI
- Quick wins in planning, procurement, logistics and field operations
- Working safely with ERP and WMS exports
SOPs, Work Instructions and Process Documentation
- Turning scattered process notes into step-by-step SOPs and checklists
- Shift-handover and field briefing summaries
- Making process bottlenecks visible through text and flow diagrams
Root-Cause Analysis and Operational Problem Solving
- Extracting patterns from defect, delay and return logs
- Drafting 5 Whys, Ishikawa diagrams and CAPA reports
- Classifying recurring outages and SLA breaches
Supplier Communication, Risk and S&OP Preparation
- Interpreting supplier scorecards and drafting feedback correspondence
- Scenario analysis for geopolitical, logistics and single-source risks
- Executive summaries on supply–demand balance for S&OP meetings
Data Verification and Organisational Standards
- Verification checks on inventory, lead-time and capacity figures
- Supplier and cost confidentiality rules
- Shared prompt library for the operations team
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