Course Objective & Scope
In growing organisations, decisions stalling in endless meetings and finger-pointing over missed targets are usually symptoms of murky decision architecture rather than bad intent. This course covers clarifying decision rights with RACI, DACI and RAPID frameworks, replacing consensus paralysis with 'disagree and commit', shifting from task completion to single-threaded outcome ownership and holding non-punitive accountability conversations.
Working on real bottlenecks from their organisation, participants design a Decision Rights Matrix and escalation protocol for their units and cross-functional peers.
Who Should Attend?
- Department managers, directors and cross-functional team leads
- Product, technology and operations leaders working in matrix organisations
- Organisational development, PMO and strategy teams
- No technical prerequisites
Key Takeaways
- Diagnose decision bottlenecks and unowned grey zones across teams
- Apply RACI, DACI or RAPID frameworks effectively depending on decision complexity
- Push reversible (Type 2) decisions to the edges while structuring high-stakes (Type 1) decisions
- Conduct firm, constructive accountability conversations when commitments slip
- Separate Input roles from Decider/Approver authority before meetings begin
Curriculum
From Blame Culture to Outcome Ownership: Anatomy of Accountability
- Task completion versus single-threaded outcome ownership
- Overcoming diffusion of responsibility and common organisational excuses
Decision Architecture: RACI, DACI and RAPID Frameworks
- Limits of RACI and using decision-focused DACI (Driver, Approver, Contributors, Informed)
- Separating input, veto power and final authority with Bain's RAPID model
Decision Velocity: Type 1 vs Type 2 Decisions and Disagree & Commit
- Applying different governance speeds to irreversible (Type 1) and reversible (Type 2) decisions
- Breaking consensus paralysis, setting escalation SLAs and maintaining a decision log
Commitment Follow-Through and Accountability Conversations
- Contracting unambiguous commitments (Who, What, By When, to What Standard)
- Live role-play: addressing missed commitments firmly without triggering defensiveness
Decision Rights Matrix and Governance Workshop
- Mapping the top 5 recurring decision bottlenecks in the organisation with DACI/RAPID
- Drafting a team decision-making and escalation charter
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