Model Online / On-Site
Duration
Modules 5 modules

Course Objective & Scope

Every team has unwritten rules; when they go undiscussed, mismatched expectations turn into quiet tension. Using Tuckman's stages of team development and psychological safety as a frame, the programme surfaces implicit norms and turns them into working agreements on communication channels, response times, meeting behaviour, decision making and focus time.

Participants draft a charter and working agreement for their own team, and plan how agreements are passed on to new members and revisited in retrospectives.

Who Should Attend?

  • Leaders of newly formed or restructured teams
  • Project and product teams attending as a whole
  • Scrum Masters and agile coaches
  • Corporate development and HR business partners

Key Takeaways

  • Identify a team's existing implicit norms
  • Write concrete, observable working agreements
  • Address norm breaches without blame
  • Define purpose, roles and boundaries in a team charter
  • Keep agreements current through regular retrospectives

Curriculum

Team Development Stages and Norms
  • The Tuckman model: from forming to performing
  • How implicit norms affect team performance
Surfacing Implicit Norms
  • Expectation mapping exercises
  • Signals of psychological safety
Writing Working Agreements
  • Communication channels and response times
  • Rules for meetings, decisions and focus time
  • Measurable, observable wording
The Team Charter
  • Purpose, success measures, roles and boundaries
  • Sharing it with stakeholders
Keeping Norms Alive
  • Retrospective formats and norm reviews
  • New member onboarding and handling breaches

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