Model Online / On-Site
Duration
Modules 5 modules

Course Objective & Scope

Banks and financial institutions want to deploy generative AI across commercial credit memos, relationship-manager (RM) and branch assistants, internal policy search and contact-centre summarisation, yet banking secrecy, customer secrecy, data residency and auditability set strict boundaries. This programme brings business units and compliance/risk teams together to design regulation-compliant GenAI use cases.

Participants work on a selected banking workflow to produce a use-case charter and checklist covering risk tiering, human-in-the-loop sign-off gates and audit-trail requirements.

Who Should Attend?

  • Retail, commercial and corporate banking business unit managers
  • Credit underwriting, treasury, operations and digital banking teams
  • Bank compliance, internal control, operational risk and information security specialists
  • Product owners and analysts leading AI initiatives in financial institutions

Key Takeaways

  • Prioritise low-risk, high-value generative AI use cases across the banking value chain
  • Design safe workflows for credit committee memos, financial statement review and RM call prep
  • Define banking-secrecy and customer-secrecy boundaries across cloud and on-prem LLM setups
  • Distinguish guardrail requirements between internal staff assistants and customer-facing outputs
  • Prepare a compliance, infosec and model-risk approval pack for a new GenAI use case

Curriculum

Generative AI Map Across the Banking Value Chain
  • Risk separation between internal staff copilots and customer-facing applications
  • Proven use cases across branch, RM, credit, operations and contact centre
  • On-prem open-weight models and private enterprise deployments
Credit Analysis, Commercial Banking and RM Assistants
  • Drafting credit memos from annual reports, financial footnotes and sector briefs
  • Client meeting prep and cross-sell notes for relationship managers (RMs)
  • Source grounding and analyst sign-off on decision-support outputs
Operations, Customer Comms and Internal Policy RAG
  • RAG-powered search across thousands of pages of internal procedures and product rules
  • Complaint responses, correspondence summaries and document processing
  • Guardrails against unauthorised financial advice and misleading statements
Banking Secrecy, Customer Secrecy and Regulatory Boundaries
  • Intersection of Banking Law No. 5411, BDDK IT regulations and KVKK
  • Domestic data residency, logging, audit trails and outsourcing rules
  • Controls for prompt injection, data leakage and hallucinations
Use-Case Assessment Workshop and Approval Framework
  • Scoring matrix across business value, data classification and regulatory risk
  • Joint checklist for compliance, legal, infosec and risk management
  • Pilot rollout and human-in-the-loop design template

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