Model Online / On-Site
Duration
Modules 4 modules

Course Objective

To equip teams with the skills to transform repetitive, cross-system business processes across HR, finance, procurement, and customer operations into natural-language-driven digital worker and agent solutions using IBM watsonx Orchestrate.

Participants learn how to leverage prebuilt skill catalog assets as well as build custom capabilities via OpenAPI, RPA, and business rules for multi-assistant orchestration.

Target Audience and Prerequisites

  • Target Audience: Automation architects, business process developers, enterprise integration specialists, and digital transformation teams.
  • Prerequisites: Familiarity with REST APIs and OpenAPI (Swagger) specifications, plus a solid understanding of enterprise business processes and automation logic.

Key Takeaways and Focus Areas

  • Creating custom skill packages from OpenAPI specs, business decisions, and sub-workflows in Skill Studio.
  • Designing context-aware custom agents connected to enterprise knowledge bases (RAG) and action execution via AI Assistant Builder.
  • Configuring secure authentication and multi-assistant orchestration across enterprise systems such as SAP, Workday, Salesforce, and ServiceNow.

Curriculum

watsonx Orchestrate Architecture and Skill Catalog Management
  • Digital worker concepts, platform components, and prebuilt enterprise application connectors
  • Using prebuilt skills, connection profiles, and environment lifecycle management
Custom Skill and Workflow Development with Skill Studio
  • Building custom skills from OpenAPI schemas, input/output mapping, and error handling
  • Multi-step composite workflows, decision tables, and document processing steps
AI Assistant Builder and Multi-Agent Orchestration
  • LLM-powered intent routing, grounding with enterprise documents, and action invocation
  • Coordinating domain-specific assistants under a primary orchestrator and channel integration (Slack, Teams, Web)
Security, Governance, and Operational Analytics
  • Role-based access control, OAuth/SSO credential propagation, and data privacy
  • Execution monitoring, usage telemetry, and automation ROI reporting

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